Terms & Conditions

Terms of use agreement

The visitor / user of the pages and services of the Company gives their consent to the terms of use below, which apply to all of the content, pages, graphics, images, photographs and files contained in the Company. Consequently, they must read these terms carefully before visiting or using the pages and services of the Company. If they do not agree, they must not make use of the services and content of the Company. The visitor / user is asked to check the content of these pages for any changes. Continued use of the Company even after any changes means the unreserved acceptance of these terms by the visitor / user.

Intellectual and industrial property rights

Except for the expressly stated exceptions (copyrights of third parties, partners and organisations), all the content of the Company, including images, graphics, photographs, designs, texts, the services provided and in general all the files of this site, constitutes intellectual property, registered trademarks and service marks of the Company and is protected under the relevant provisions of Greek law, European law and international conventions. Consequently, none of it may, in whole or in part, be the subject of sale, copying, modification, reproduction, republication, or be «uploaded», transmitted or distributed in any way.

An exception is the individual storage of one single copy of part of the content on a simple personal computer for personal and not public or commercial use, and without removing the indication of its origin from the Company, without in any way prejudicing the relevant intellectual and industrial property rights.

The other products or services mentioned on the web pages of this site that bear the marks of the respective organisations, companies, partner organisations, associations or publications are their own intellectual and industrial property, and consequently those parties bear the relevant responsibility.

Liability of the visitor / user

The visitor / user of the pages and services of the Company assumes liability for any damage caused to the Company by improper or unlawful use of the relevant services.

Limitation of the Company's liability

Under no circumstances, including the case of negligence, shall the Company be liable for any form of damage suffered by the visitor / user of the pages, services, options and contents of the Company which they access on their own initiative and with knowledge of the terms hereof.

The contents of the Company are provided «exactly as they are» without any warranty, express or implied, in any way. To the maximum extent and in accordance with the law, the Company disclaims all warranties, express or implied, including, but not limited to, those implying merchantability and fitness for a particular purpose.

The Company does not warrant that the pages, services, options and contents will be provided without interruption or errors, or that errors will be corrected.

Furthermore, the Company does not warrant that it or any other related site, or the «servers» through which these are made available to you, are provided to you free of «viruses» or other harmful components.

The Company in no case warrants the correctness, completeness and/or availability of the contents, pages, services, options or their results.

The cost of any corrections or services is borne by the visitor / user and in no case by the Company.

«Links» to other sites

The Company does not check the availability, content, personal data protection policy, quality and completeness of the services of other web sites and pages to which it refers through «links», hyperlinks or advertising banners. Consequently, for any problem that arises during the visit / use of them you must contact the respective web sites and pages directly, which bear the relevant responsibility for providing their services. The Company must in no case be considered to endorse or accept the content or services of the web sites and pages to which it refers, or to be connected with them in any other way.

Newsletters

The newsletters that the visitor / user of the Company's services receives upon registering on the mailing lists are the intellectual property of the Company and are therefore protected by the relevant provisions of Greek legislation and international conventions. The Company reserves the right not to register a person on the mailing lists and/or to remove them from them.

E-commerce

The Company provides its visitors / users with e-commerce services in accordance with the specific terms it sets, taking care to protect the personal data they submit in order to use these services. The Company is not responsible for the quality of the goods acquired through the e-commerce services, and the transaction binds exclusively the visitor / user and the company supplying the goods or services. Consequently, the Company can in no case become involved in any related legal dispute arising from such a transaction.

Transaction security

All payments made by card are processed through the “Alpha e-Commerce” electronic payment platform of Alpha Bank, which uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its designated recipient, who will be able to decode it using the appropriate key.

Security of credit card transactions

Our website uses credit institutions for secure online commercial transactions. In this way, none of the information concerning customers' credit or debit cards is recorded in the website's database. Transactions use TLS 1.1 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its designated recipient, who will be able to decode it using the appropriate key.

Polls

The Company offers the visitors / users of its services the opportunity to vote on topical issues, which it formulates in the form of questions. The voters' answers are recorded, analysed and commented on by the Company in order to draw conclusions about the positions of public opinion on the particular subject put to the vote. The Company retains the exclusive right to collect and exploit this data, and the findings it reaches are its intellectual property. The Company sets the specific terms for participation in the poll and reserves the right to discontinue the poll.

Applicable law and other terms

The above terms and conditions of use of the Company, as well as any modification, change or alteration of them, are governed and supplemented by Greek law, the law of the European Union and the relevant international treaties.

Any provision of the above terms that becomes contrary to the law automatically ceases to apply and is removed from this document, without in any way affecting the validity of the remaining terms.

This document constitutes the entire agreement between the Company and the visitor / user of its pages and services and binds only them. No modification of these terms will be taken into account or form part of this agreement unless it has been made in writing and incorporated into it.

Personal data protection

The management and protection of the personal data of the visitor / user of the Company's services is subject to the terms of this section as well as to the relevant provisions of Greek law (Law 2472/1997) on the protection of individuals with regard to the processing of personal data, as supplemented by the decisions of the President of the Hellenic Data Protection Authority, Presidential Decrees 207/1998 and 79/2000 and Article 8 of Law 2819/2000) and of European law (Directives 95/46/EC and 97/66/EC). These terms are formulated taking into account both the rapid development of technology, and in particular of the Internet, and the existing – although not fully developed – framework of legal regulations on these matters. In this context, any relevant future regulation will become the subject of this section. In any case, the Company reserves the right to change the personal data protection terms after informing visitors / users and within the existing or any future legal framework. If a visitor / user does not agree with the personal data protection terms set out in this section, they must not use the services of the Company.

Personal data collected by the network

Orders through e-commerce

For the visitor / user to use the Company's e-commerce services, the following details are requested: Full name / Company name – Address of natural person / Registered office of business – Postcode – Telephone – E-mail – fax – VAT number – Tax office – City – Country – Credit card details.

The above details are also required for issuing the relevant (tax) documents and are kept in the Company's financial records. The Company may use the details relating to the type of goods and services acquired through e-commerce in order to record the purchasing interests of the customer and to make new offers, unless the visitor / user of these services asks for such offers not to be made. The details relating to the purchasing interests of the visitor / user may never be disclosed to third parties.

Subscription services

For the visitor / user to register as a subscriber to certain of the Company's services, the following details are requested: Full name / Company name – Address / Registered office of business – Postcode – Telephone – E-mail – fax – VAT number – Tax office – City – Country – Credit card details.

The above details are required for issuing the relevant (tax) documents and are kept in the Company's financial records. The Company may use these details to propose new subscription services to the subscriber or for other financial or informational purposes, unless the subscriber does not wish this. These details are never disclosed to third parties.

Newsletters

For the visitor / user to register on the mailing lists of the Company's newsletters, the following details are requested:

Full name / Company name – E-mail. The Company may keep a record of the recipients' e-mail addresses in order to send other messages of an informational or financial nature besides the Newsletters, unless the recipient does not wish this.

Use of e-mail

For the visitor / user to be granted an e-mail address for access to specific services of the Company, the following details are requested: Full name / Company name – Address / Registered office – Postcode – Telephone – City – Country. These details are never disclosed to third parties, while the holder of the e-mail address must keep the password for it confidential and must not disclose it to third parties. The Company does not check the content of the e-mail messages sent by visitors / users through the e-mail address provided by the Network. The Company keeps a record of the above e-mail addresses and may send messages of an informational and financial nature to the holders of the e-mail addresses, unless they do not wish this. Each use of the e-mail address by its holder is accompanied by an information note informing them about the protection of the data they send or receive and about dealing with related problems.

Advertising

A visitor / user who is interested in advertising with the Company must, in order to receive all the necessary information, fill in the following details on the relevant application: Full name / Company name – Address / Registered office – Telephone – Fax – E-mail – Name of person in charge – City – Country.

The Company is not responsible for the personal data protection policy followed by those advertising with it in their transactions with the visitors / users of these services.

Credit card details

The use of a Credit Card by the visitor / user to pay for services / subscriptions of the Company is charged only once and only for the specific transaction. The credit card details are not archived and cannot be used for any other purpose.

Cookies

The Company may use cookies to identify the visitor / user of certain services and pages of the Company (e.g. newsletters). Cookies are small text files stored on the hard disk of each visitor / user and do not gain knowledge of any document or file on their computer. They are used to facilitate the visitor / user's access as regards the use of specific services of the Company, for statistical reasons in order to determine the areas in which the Company's services are useful or popular, or for marketing reasons.

The visitor / user of the Company can set up their server in such a way that it either warns them about the use of cookies in specific services of the Company or does not allow the acceptance of cookies in any case. If the visitor / user of the specific services and pages of the Company does not wish cookies to be used to identify them, they cannot have further access to these services.

Links to other sites

The Company includes links to other websites which are not controlled by it but by third parties (natural or legal persons). In no case is the Company responsible for the Personal Data Protection Terms that they follow.

IP Addresses

The IP address through which the computer accesses the Internet and then the Company is used exclusively for compiling statistical data.

Polls

For the visitor / user to take part in a poll conducted by the Company, the following details are requested: Full name and, where applicable, other details such as occupation, age etc. (depending on the nature of the questions put to the vote). The vote of the visitor / user is recorded exclusively for drawing conclusions about the position of public opinion on a particular issue and may not be used for any other purpose nor

be disclosed to third parties.

General personal data protection terms

The Company safeguards the personal nature of your data and may not transfer it to any third party (natural or legal person) for any reason, with the exception of relevant provisions of the law and only to the competent authorities.

The Company keeps records of the personal data sent by the visitor / user exclusively for communication, financial and tax purposes.

The visitor / user may contact the competent department in order to verify the existence of their personal record, or to have it corrected, changed or deleted.

Visitors / users of the Company who are minors have access to the Company's services only with the consent of their parents or guardians and are under no obligation to submit their personal data. If such data is submitted by minors, the Company deletes the relevant information.

The Company, and in particular its marketing department, may process part or all of the data you have sent for statistical and financial purposes and for improving the services and information it provides

Security & personal data

All information relating to users' personal data is kept confidential in compliance with the legislation in force on the protection of personal data. The security of the Online Store is achieved through the following procedures:

Customer identification

There are two codes used to identify the user/customer:

A) the Login Code (Username) and

B) the Secret Security Code (Password),

Each time the user/customer enters them, they gain access to their personal data with complete security. They are given the option to change the Secret Security Code (password) as often as they wish. The only person who has access to their data is the user themselves, through the above codes, and they are solely responsible for keeping it secret from third parties. In the event of its loss or leak, they must notify us; otherwise we are not responsible for the use of the secret code by an unauthorised person. Our online store in no way discloses or publishes the personal data and information of users/customers. Personal data is used exclusively for the proper execution of transactions.

Ensuring the confidentiality of the transfer of your personal data

To ensure the confidentiality of data transfer, the SSL-128bit encryption protocol is used.

Encryption

From the start to the end of the connection (on–line session) with the online store, all information and personal data of the user/customer is encrypted on the basis of the SSL 128-bit encryption protocol. Encryption is essentially a way of encoding information until it reaches its recipient, who will be able to decode it using the appropriate key. Each time the user connects to the online store, all communication between the user's computer and our website is encrypted using a 128-bit key.

Login Code (Username) & Security Code (Password)

To log in to the online store, the user uses two codes, the Login Code (Username) and the Secret Security Code (Password). The online store gives the user the option to change the Secret Security Code (password) as often as they wish.

Personal data – Confidentiality of transactions

The details of users (name, e-mail address, home address, landline telephone, mobile telephone etc.) and of the transactions of users of the online store are considered confidential. When providing their details in the course of their transactions, users consent to and accept the forthcoming processing of these personal data for the needs of a smooth and easy transaction between the parties, as well as the transmission of these data to recipients who will be specifically identified, namely the employees of the company, in the course of carrying out the contract being concluded. It is confirmed that only authorised employees have access to transaction information, and only whenever this is necessary, e.g. for processing orders.

Our Company undertakes not to disclose the details of customers and their transactions, unless it has written authorisation from them, or this is required by a court decision or a decision of another public authority.

Cookies

We use cookies for the best possible operation of our website, for correct user navigation, for connecting and moving between pages, and for providing advertising content.

Cookies are also used to analyse how visitors use our website, how they navigate it or whether they encounter any problem. All the information collected by these cookies is anonymous and is used only to improve the structure and content of the website.

Cookies are stored on the user's computer and can be removed at any time. In every Browser, either under Settings or under Privacy and security, you will find your browsing history and can delete it if you wish. Cookies do not store e-mail addresses or telephone numbers.

The cookies we use are:

A) Strictly necessary cookies

These cookies are necessary for our website to function properly and to enable the user to browse it and use its features, such as access to secure areas of the website. Without these cookies, some of the website's services and functions, such as the shopping cart or electronic payment, cannot be provided.

B) Performance cookies

These cookies collect information about how visitors use the website, for example which pages they visit most often and whether they receive error messages from web pages. These cookies do not collect information that identifies the visitor. All the information these cookies collect is aggregated and therefore anonymous. They are used only to improve the way the website works.

C) Functionality cookies

These cookies allow the website to remember the choices the user makes and provide more personalised features. These cookies can also be used to remember changes the user has made to the website, or to provide services the user has requested, such as a chat conversation or the use of social media.

D) Targeting/advertising cookies

These cookies are used to deliver advertisements (Google adwords, Facebook) that are more relevant to the user and their interests. They are also used to send targeted advertising or offers, to limit the number of times an advertisement is shown, and to help measure the effectiveness of advertising campaigns. They are usually placed to remember your visit to a website and share this information with other marketing channels.

By disabling Cookies or withdrawing your consent, website functions will not be available.

Deletion of personal data

Your personal data, upon your request, is permanently deleted and is not given to anyone in any way.